Business Systems Support Analyst (Onsite)

Business Systems Support AnalystThe main responsibility of the Business Systems Support Analyst is providing technical support for employees across desktop computers, laptops, mobile devices, software applications, and network services. This role is responsible for troubleshooting IT issues, managing user accounts and access, supporting Microsoft 365, and assisting with technology projects. We are seeking an individual who is looking to broaden their horizons and be involved in a variety of areas within information technology.

This is an onsite role working at our Americas HQ in West Dundee, Illinois supporting employees at sites across the entire region.Principal Duties & ResponsibilitiesResolve helpdesk tickets andProvide telephone/remote technical support to end usersProvide on-site troubleshooting, training, and tech support at the desktop levelAssist with network issuesConfiguration and support of basic desktop, notebook, and network printers, software and hardwareResolve helpdesk tickets and document processes and procedures using ITIL compliant ticket management systemInstall, setup, and troubleshoot Microsoft Windows operating systems on desktop and notebook PCs including the Microsoft 365 suiteCreate user accounts and workspace set-upSupport an ERP system for a sales and distribution organizationPerform administrative tasks on VOIP PBX as well as setup and support various smartphone OSOther duties as assigned or requestedQualificationsEducation and Experience: MinimumBachelor of science in Information Technology preferred; relevant courses and Microsoft certification(s) strongly encouragedPrior experience in a help desk environment (end-user support) in a multi-site environment strongly recommendedPrior experience working with (and understanding of) Microsoft Server and desktop operating systems including Active Directory and Azure Cloud servicesThis position may require the use of, and access to, export-controlled data. The applicant must demonstrate eligibility to use and access such export-controlled data. The purpose of this requirement is to ensure compliance with U.S.

export control lawsEducation and Experience: PreferredPrior experience supporting a virtualized multi-site corporate networkExperience working with Microsoft Power Platform, SharePointExperience working with Microsoft Dynamics 365Bi-lingual in Spanish or PortugueseKnowledge, Skills and Abilities, CompetenciesProficient problem solving and analytical abilityIn-depth knowledge of wired and wireless networkingGood verbal and written communication skills to provide technical assistance in person, via phone, or electronically and create IT documentationStrong organizational skills and ability to multitaskInterpersonal skills: Verbal, Written, Conflict-managementCompensation Range (Annual)$65,000 to $75,000(depending on level and location)In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Affirmative action employer of minorities, females, veterans, and individuals with disabilities.Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.Employment Type: RegularTime Type: Full timeReasonable Accommodation: If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call or contact us at