Business Systems Support Analyst III

Virgin Voyages Business Systems Support Analyst IIIThe Virgin Voyages Business Systems Support Analyst III will be a key member of the team and major support for the business in this very early part of our life. This includes coordinating and executing testing for new software releases, collect, analyze and report system performance data, perform regular audits on all software applications and hardware used within the operation. You're a member of the Voyage Services team and you will love the variety and the pace at which we all roll.

You'll also help introduce other teams to these new systems and help them understand how they work and don't work and hold hands along the way.This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays as remote days.What You'll Be Up To:Serve as a primary point of contact between business units and IT teams, ensuring effective communication and collaborationOversee the development of system specifications, process flows, and functional requirements to ensure alignment with business goalsAnalyze current business processes and systems to identify areas for improvement, recommending new solutions or enhancementsPerform demonstrations of system updates and processesPerform system auditsParticipate in testing for releases and upgradesSupport and manage change requests and new initiativesCreate/maintain documentation workflows and technical documentationLead deployments of new initiatives and hyper careEnsure that project deliverables are on time, within scope, and meet quality standardsManage project timelines, and resources as neededConduct data analysis and reporting to assess system performance and recommend improvementsSensitivity to confidentialityAct as an ambassador of the Virgin cultureQualifications / Super Powers Required:College degree or equivalentExperience with working in a team environment and with external vendorsTravel or hospitality web/reservation system experience preferred4+ years in business systems analysis, with experience working closely with analysts and serving as a point of contact between management and team members4+ years of reservation systems experience. Preferably Seaware and ship PMS systemsResilient with the ability to adapt to changing priorities and strong influencing skillsEnjoys working with diverse teams and bringing a positive, energetic attitudeSelf-motivated with the ability to work independently and as an excellent team playerStrong written and verbal communication skillsProject management skillsFamiliarity with Agile/Scrum methodologies and project management toolsKnowledge of databases, software development, and systems integrationFamiliarity with data analytics and change management principlesWhat Matters to Us:At Virgin, your personality matters as much as how good you are at what you do.

We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.