Job Title: BPM Platform Automation & Production Support Specialist
Location Columbus, OH OR Des Moines,IA
Type Contract
Pay rate $27/hr
primary Responsibilities
• Support day-to-day operations of the application.
• Process and monitor incoming incidents, requests, and support tickets.
• Track and meet established SLA (Service Level Agreement) requirements.
• Perform basic troubleshooting, including:
• Reviewing tickets
• Resetting items when needed
• Testing application changes
• Coordinate requests from business units, such as:
• Creating new work types/work queues
• Updating front-end application configurations
Technical Environment
• Application: SSMC (work distribution tool)
• Ticketing/ITSM exposure preferred:
• ServiceNow experience is viewed favorably.
• The role is more focused on application support and operations than software development.
What the Hiring Manager Appears to Want
• A technically minded support professional rather than a software engineer.
• Someone comfortable handling operational/run-the-business work.
• Experience with:
• Incident management
• Ticket queues
• SLA-driven environments
• User support
• Change testing/UAT
Business Systems Support Analyst in Dayton at pyramid Consulting
This position is listed as contract and onsite. It was posted 6 days ago.