Business Systems Analyst – Salesforce & Patient Support Programs

Job Title: Business Systems Analyst – Salesforce & Patient Support Programs

Location: Chicago, IL – Onsite Monday–Thursday, Remote Friday

Duration: Long-Term Engagement

Experience: 8+ Years

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Role Overview

We are seeking an experienced Senior Business Systems Analyst with strong Salesforce expertise and hands-on experience supporting Patient Support Programs (PSP) within the pharmaceutical or life sciences industry. The candidate will support Salesforce-based Intake Center and Contact Center applications, manage business requirements, and oversee day-to-day application support and enhancements.

Key Responsibilities

• Gather and document business and system requirements for Salesforce and Patient Support Program applications.
• Support Salesforce Sales Cloud and Service Cloud configuration, enhancements, and case management workflows.
• Work with business stakeholders on patient enrollment, intake, and patient services processes.
• Create user stories, acceptance criteria, and process flows.
• Manage BAU support, production issues, and application enhancements.
• Coordinate UAT, defect resolution, and Agile delivery activities.

Required Skills

• 8+ years of Business Analyst/Business Systems Analyst experience.
• Strong Salesforce Sales Cloud and Service Cloud experience.
• Hands-on experience with pharmaceutical Patient Support Programs (PSP).
• Knowledge of patient intake, enrollment, case management, or contact center workflows.
• Experience with Salesforce configuration, requirements gathering, and UAT.
• Strong stakeholder management and communication skills.
• Ability to work independently and manage BAU activities. xhqgsiq

Preferred: Veeva CRM experience and familiarity with pharmaceutical commercial operations and HIPAA compliance.