Job Title: Business Systems Analyst – Salesforce & Patient Support Programs
Location: Chicago, IL – Onsite Monday–Thursday, Remote Friday
Duration: Long-Term Engagement
Experience: 8+ Years
Role Overview
We are seeking an experienced Senior Business Systems Analyst with strong Salesforce expertise and hands-on experience supporting Patient Support Programs (PSP) within the pharmaceutical or life sciences industry. The candidate will support Salesforce-based Intake Center and Contact Center applications, manage business requirements, and oversee day-to-day application support and enhancements.
Key Responsibilities
- Gather and document business and system requirements for Salesforce and Patient Support Program applications.
- Support Salesforce Sales Cloud and Service Cloud configuration, enhancements, and case management workflows.
- Work with business stakeholders on patient enrollment, intake, and patient services processes.
- Create user stories, acceptance criteria, and process flows.
- Manage BAU support, production issues, and application enhancements.
- Coordinate UAT, defect resolution, and Agile delivery activities.
Required Skills
- 8+ years of Business Analyst/Business Systems Analyst experience.
- Strong Salesforce Sales Cloud and Service Cloud experience.
- Hands-on experience with pharmaceutical Patient Support Programs (PSP).
- Knowledge of patient intake, enrollment, case management, or contact center workflows.
- Experience with Salesforce configuration, requirements gathering, and UAT.
- Strong stakeholder management and communication skills.
- Ability to work independently and manage BAU activities.
Preferred: Veeva CRM experience and familiarity with pharmaceutical commercial operations and HIPAA compliance.
Business Systems Analyst – Salesforce & Patient Support Programs (Greater Chicago Area) in greater chicago area at Unknown Company
This position is listed as full time and able to be worked remotely.