Job TitleResponsibilities: Key responsibilities include, but are not limited to:Grooming, coordination, and generation of the support products for the services backlog.Backlog management, including creation, prioritization, and facilitation with support team members.Determines cost-effective solutions to business problems and manages the expectations of business users regarding function and end user solutions.Prioritize opportunities to improving processes.Performs data analysis to understand system capabilities.Create functional support documentation related to business intelligence solutions.Coordinate data integration activities to ensure consistency with data warehouse structure.Knowledge and ability to use and administer the organization's technology practices, standards and procedures.Knowledge of organization's total information technology (IT) environment.Knowledge and understanding of marketplace experience, developments and trends related to the business.Top 3-5 Required Skills:4-year degree (Information Systems, Computer Science, Business Administration or relational functional field) and/or equivalent combination of education or work experience.4+ years of business analysis and/or functional experience in retail domain required.Experience with SQL and data analysis is preferred.Strong working knowledge of EXCEL and VISIO is a requirement.Experience with Waterfall project management a plus.Demonstrated expertise and experience in Agile development methodologies is preferred.Ability to successfully partner with vendors/agencies and internal stakeholders; ability to work within a cross-functional team environment where teams are sometimes located remotely.Key deliverables:Act as a change agent by identifying and documenting requirement issues and communicating resolution plans to the development and project team.Communicate changes to project team and stakeholders.Assist with developing training materials for on-shore and off-shore support.Develop and maintain documentation of processes and user guides for support tools and application changes.Participate in support reviews and project transition meetings.