Business Services Manager

To drive operational excellence in a fast-paced environment, the full-time remote Business Services Manager will oversee performance, quality, and execution across Vendor, Verification, and School support workflows while leading frontline teams and collaborating with cross-functional leadership. Key responsibilities Own and manage Vendor, Verification, and School KPIs and SLAs to align with company expectations Lead and develop Support Specialists through coaching and performance support to ensure high-quality service delivery Champion continuous improvement initiatives and enhance operational efficiency across Business Services Operations Required qualifications Proven experience in people leadership and team development Strong analytical skills with a focus on performance metrics, KPIs, and SLAs Experience in process improvement and operational excellence Ability to navigate complex situations with clear and empathetic communication Motivation for mission-driven work, particularly in improving customer outcomes at scale