Connecting with small and medium-sized business clients, the full-time Business Retention Representative will manage customer retention efforts, renew contracts, and resolve service issues while working remotely. Key responsibilities Utilize problem-solving techniques to retain customers seeking to cancel services Engage with existing customers to renew contracts and address their inquiries Identify and resolve customer dissatisfaction to enhance retention rates Required qualifications High school diploma or GED; related experience or an Associate's degree preferred Prior experience in telecommunications and sales is preferred Ability to work independently and collaboratively in a team environment Detail-oriented with a proactive approach to customer interactions Strong problem-solving skills and the ability to remain calm under pressure
Business Retention Representative in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.