Unknown Company

Business Process Consultant (ITOM / CMDB)

Remote • Posted 5 days ago
Remote Full Time Business and Financial Operations Occupations
Duration: 6+ months
Location: 100% REMOTE
Compensation: $85-95/hr
***U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time.***
***No Vendors/3rd parties.***
Seeking seeking an experienced Business Process Consultant (BPC) to lead ITOM and CMDB process design, governance, and operating model initiatives within a ServiceNow environment. This role partners with business stakeholders to define future-state processes and ensure successful platform adoption.
Requirements:
  • Recent hands-on experience configuring ServiceNow Sales & Order Management (SOM).
  • Strong knowledge of the ServiceNow Now Platform.
  • Experience with JavaScript, ServiceNow scripting, Flow Designer, and integrations.
  • Experience working in Agile/Scrum environments.
  • Ability to independently complete assigned user stories with minimal supervision.
Responsibilities:
  • Lead ITOM and CMDB process design and operating model development.
  • Define CMDB governance, service ownership, and data management best practices.
  • Align Discovery processes with operational and business requirements.
  • Facilitate stakeholder workshops to gather requirements and drive process decisions.
  • Map business requirements to ServiceNow ITOM and CMDB capabilities.

Business Process Consultant (ITOM / CMDB) in Remote at Unknown Company

This position is listed as full time and able to be worked remotely.

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