Business Process Analyst

Job Description:

Essential duties and responsibilities:

• Gather, analyze, track and present data in an easy-to-understand manner
• Examine data reports to identify and resolve errors
• Produce, analyze, and distribute reports
• Communicate changes in an effective and timely manner
• Collaborate with stakeholders and cross-functional teams to identify, develop, and implement reporting solutions
• Gather, review and analyze business data, including KPIs, financial reports and other key metrics using data analytics tools
• Assist the Bank in developing best practices, frameworks and metrics needed to evaluate and improve the Bank’s operations
• Maintain documentation regarding various projects, processes and operations
• Identify opportunities for process improvement, utilizing business process mapping
• Support the portfolio review, maintenance and prioritization review process
• Write user guides, various tracking documents, data specifications, release notes, and other deliverables as needed
• Acquire industry, application, and data content knowledge in the functional areas served by the department
• Create and Execute queries for research, assist in decision making, and ad hoc reporting

Software requirements

• Microsoft Office (Word, Excel, PowerPoint)

Preferred:

• ServiceNow
• SharePoint
• Tableau
• SQL
• Visio
• Azure DevOps
• Aha!
• Miro

Experience requirements

• 0–2-year experience with a 4-year degree
• 4-6 years’ experience required without a degree
• Experience working with Agile, hybrid, and traditional project teams supporting IT projects
• Knowledge of relational database structures and concepts
• Able to access and transform data for use in reports, pulling data from various systems
• Knowledge of Lean Six Sigma process improvement methodology (preferred)
• Education Requirements
• 4-year degree preferred in the field of computer science, information systems, or related field, and 2-3 years’ work experience
• Knowledge, Skills, Abilities, and Behaviors:Results driven and oriented with a keen attention to detail
• Strong written and verbal communication skills
• Strong interpersonal skills, with a focus on rapport-building, listening and questioning
• Ability to think critically
• Ability to present ideas clearly and effectively
• Ability to effectively prioritize and execute work in alignment with business goals
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Effectively adapt to changes in the workday and environment
• Enjoys writing and documenting; interested in and willing to create artifacts
• Organized; keeps track of key project decisions, and changes in direction accurately and in a manner such that they can be recalled and/or found quickly
• Other duties as required

Best,