Business Operations Manager

Operations Business ManagerCity Wide Facility Solutions of Wichita is seeking an experienced, highly organized Operations Business Manager to oversee day-to-day office operations and serve as a central point of coordination across the organization. This role is critical to the success of our office and requires someone who brings not only strong administrative and technical skills, but also the right personality and cultural alignment to thrive in a collaborative environment.This position serves as a go-to resource between multiple departments, requiring strong interpersonal skills, clear communication, and the ability to build trust across teams. The ideal candidate is approachable, dependable, solution-oriented, and comfortable working with leadership, sales, operations, accounting, and contractors daily.Essential Functions· Serve as a primary point of contact and internal liaison between multiple departmentsMaintain accurate electronic customer, contractor, and employee recordsDevelop, document, and implement Standard Operation Procedure (SOPs)Provide operational administrative support, including:Customer and Independent Contractor (IC) document creation and managementRegulatory compliance tracking for clients and ContractorsCRM system administration and data integritySupport new client onboarding by verifying account setup through direct client outreach.Ensure all client and contract documentation and billing is accurate, complete, and properly routed to accountingMonitor and assist in resolving client and vendor issues in a timely mannerSubmit invoices through construction portals as requiredPrepare and distribute reports and dashboards to support strategic decision-makingProvide administrative support to the Director of Sales (DOS) and Director of Operations (DOO)Support bookkeeping, accounting, and basic HR-related administrative functionsManage collections and follow up on outstanding client balancesOversee supply orders to ensure accurate billingAnswer incoming phone calls and route inquiries professionally and courteouslyPerform ad hoc duties and special projects as assigned