Business Operations Manager, North America

Business Operations Manager, North America

• Full-time

As part of the IFS Ultimo team, the Business Operations Manager will partner closely with the CRO for North America and seniorsalesleaders to drive strategic decision-makingand business operations executionacross a high-growth SaaS business.

This role sits at the intersection of strategy, operations, and commercial execution, supporting initiatives such as forecasting, go-to-market (GTM) planning,Quarterly Business Reviews (QBRs), and sales policy. You will translate data into insights, insights into decisions, and decisions into scalable processes that support sustained growth.

Key Responsibilities

• Own the business operating rhythm including pipeline councils, performance reviews, and QBRs.
• Own and supportsalesforecasting, including pipeline assessmentand scenario planning(worst case, best case)to support leadership decision-making.
• Support the GTM planning process as part of the annual sales strategy cycle, including segmentation, resource allocation, territory design, coverage models, and quota setting.
• Derive actionable insights into business health and act as a trusted partner to sales leaders in defining corrective actions and strategic priorities.
• Partner across Finance, Product, Marketing, and Sales Operations to align on revenue priorities.
• Lead the design and execution of key strategic initiatives in North America, ensuring follow-through from concept to measurable business outcome.

What You’ll Gain

• A high-impact role within a scaling, high-growth SaaSorganisation.
• Direct exposure to executive leadership and strategic decision-making.
• The opportunity to shape GTM and commercial strategy.
• A collaborative environment focused on learning, ownership, and continuous improvement.
• Strong strategic and analytical thinking with the ability to move between detail and big-picture perspectives.
• Highly structured andorganised, able to manage multiple priorities in a fast-paced, high-growth environment.
• Commercially minded, with a clear understanding of SaaS GTM motions and revenue drivers.
• Confident communicator, able to influence senior stakeholders with data-driven insights.
• Proactive problem-solver who thrives in ambiguity and enjoys building scalable solutions.

Qualifications

• 5+ years of experience in Business Operations, Strategy,RevOps, Consulting, or a similar role, ideally within a SaaS company.
• Proven experience supporting executive leadership and drivind data-driven decision making.
• Experience working withHubspotCRM

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer