Business Operations CoordinatorSurface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.Primary responsibilities include:Business OperationsInventory ManagementPurchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)Accounts Receivable SupportCustomer Contact Information Database Management (Vonigo & Quo)Repair Photo Database Management (CompanyCam)Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)Business Compliance ManagementVehicle Info & Maintenance ManagementAssist in Develop & Document SOPsSchedulingCollaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedulesCommunicate with customers to plan and confirm repair date/timeWeekly Schedule Development & DistributionBusiness Development (Account Management Support)Assist w/ Creating & Sending QuotesCustomer Follow-up & Misc CommunicationOccasional Outside Sales (Scheduled Walk-thrus & Meetings)Identify, implement, and document solutions to improve business methods and processesPrioritize customer relationships and customer serviceRequired qualifications include:Goal-oriented, self-starter, and energeticLicensed to operate a passenger car and have a clean driving recordProfessional, caring, and service-mindedReadiness to become a meaningful part of a strong team and growing businessPreferred skills include:Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft OfficeLocal & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing themFlexible work from home options available.Compensation: $25.00 - $35.00 per hourAbout Surface ExpertsSurface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!.
We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle.
Our approach is clean and free of odors in less than two hours.Our MissionOur mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.Our VisionTo establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.Core ValuesServe OthersPut Relationships FirstNo JerksBe HumbleBe a Problem SolverBe CuriousSeek to Understand the Cause of the ProblemWork SmartConstantly ImproveTrust the ProcessBe OrganizedBe TeachablePut Business Needs Above Personal WantsThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.