Business Operations Associate

Spectrum Search is partnered with a well-backed, early-stage AI healthcare technology company seeking a Business Operations Associate to help build and scale its internal operations. This is an opportunity to take ownership of meaningful business functions, work closely with the founding team and improve how a growing technology business operates.

About the opportunity

The company is developing AI-powered software that simplifies complex healthcare workflows and reduces administrative demands on professionals.

As the business expands, it is strengthening its operational infrastructure across revenue operations, customer support, talent acquisition and business management.

The successful candidate will join a small, collaborative team with direct exposure to senior leadership and the opportunity to develop specialist expertise or broaden their responsibilities across multiple functions.

The role

This is a hands-on Business Operations Associate position combining operational ownership, strategic projects and day-to-day business administration.

Depending on experience and strengths, the role will initially focus on a core operational function, with opportunities to take on additional responsibilities as the organisation develops.

The position requires someone comfortable moving between analytical work, process improvement, stakeholder coordination and practical administrative tasks.

Key responsibilities

• Own and improve a core operational function across revenue operations, customer operations, people operations or recruitment.
• Manage customer relationship management (CRM) systems, maintain data quality and improve sales workflows and reporting.
• Support customer operations by monitoring support requests, investigating issues and improving service processes.
• Coordinate recruitment activity, manage external agency relationships and develop effective onboarding processes.
• Build dashboards, track operational metrics and provide actionable insights to senior leadership.
• Lead cross-functional projects involving business expansion, internal systems, financial operations and process improvement.
• Support business administration, including scheduling, travel coordination and office logistics.
• Identify operational inefficiencies and implement scalable processes that support business growth.
• Practical experience in business operations, revenue operations, go-to-market operations or a comparable cross-functional role.
• Experience operating within an early-stage or scaling technology business, with an understanding of evolving operational requirements.
• Demonstrated ability to independently manage projects, solve ambiguous problems and deliver measurable improvements.
• Strong analytical and organisational skills, including confidence working with spreadsheets, operational data and reporting tools.
• Ability to communicate clearly with stakeholders across different business functions.
• Comfortable balancing strategic initiatives with detailed operational and administrative responsibilities.
• A proactive, adaptable approach and genuine interest in contributing to an early-stage business.

Nice-to-haves

• Experience with HubSpot, Airtable, Excel, Google Workspace or other CRM and sales operations tools.
• Exposure to recruitment operations, customer success operations or people operations.
• Previous experience within venture capital, investment operations or a technology start-up.
• Familiarity with healthcare technology or AI-enabled software businesses.
• Experience implementing operational systems, automations or reporting dashboards.

Location and remote setup

This is a full-time, permanent position based in San Francisco, California.

The company operates a hybrid working arrangement requiring four days per week in the office, with one day available for remote working.

Candidates must be able to work from San Francisco or be willing to relocate. Relocation support is available.

Visa sponsorship is not available for this position. Candidates must already have the necessary authorisation to work in the United States.