Business Intelligence Support Analyst

Business Intelligence Support AnalystApplicants for this position are required to be eligible to lawfully work in the U.S. immediately. Employer will not sponsor applicants for U.S. work authorization (example: H-1B visa) for this role.Support management and senior staff in the research, analysis and development of Business Intelligence (BI) solutions. Identify areas for data quality improvement and provide support in the resolution of data quality problems. Provide training and support to end users regarding BI solutions and the IBI data warehouse. Assist management and senior staff with the development of proposals and business cases. Develop end user documentation and communication plans.

Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing and Claims procedures/systems including rate revision changes on data and reporting requirements. Assist in the development of data management quality assurance standards and processes. Participate in root cause analysis and problem-solving activities as needed. Maintain Competency Center documents including procedures and communications.Qualifications:RequiredEducation:College level coursework in Business Administration, Information Systems, Statistics, Insurance or related fieldExperience:Programming experience using SAS, Easytrieve, SQL, HTML and JavascriptCreating web pagesAuditing, balancing and reconciling dataAnalyzing procedures to identify and correct errorsPreparing reports, correspondence and project plansAcceptance testing including assisting in the development of test scenarios and test dataPC software applications (e.g. MS Office, Excel, Access, SAS or other statistical software)Control languages (e.g., JCL)Knowledge and Skills:Technology project lifecycle and various analytic and project management toolsPC software applications (e.g. Visio, ERWIN, Process Mapping tools, etc.)Data management quality assurance standards and processesAbility to:Communicate effectively with others in a work environment and publicAnalyze information and business process flowsUtilize business intelligence tools (i.e., SQL, Data Studio, SAS, Oracle BI)Explore alternative approaches to existing process and project objectivesIdentify coding issues and recommend improvements to the systemUnderstand technology as it relates to businessPreferredEducation:Associate degree in Business Administration, Information Systems, Statistics, Insurance or related fieldExperience in/with:Documenting business processesInsurance (e.g. Actuarial, Claims, Underwriting, etc.) processes and proceduresP&C insurance products, trends and practicesWork Environment:This position works from a home office location. Depending on the role, some employees may be required to come into the office, at a minimum, for important departmental meetings or team building events.Compensation & Benefits Overview:ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).CompensationBusiness Intelligence Support Analyst will earn a competitive salary of $70,000 - $87,000 annually with annual bonus potential based on performance.BenefitsAt ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.Health & WellnessMedical plans with multiple coverage options, including HSA eligibilityPrescription drug coverageDental and vision benefitsEmployee Assistance Program (confidential support services)Financial Protection & InsuranceCompany-paid basic life insuranceOptional supplemental life insurance and dependent coverageShort-term and long-term disability coverageCritical illness, accident, and pet insurance optionsRetirement & Savings401(k) plan to support long-term financial goals.

3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of serviceHealth Savings Account (HSA) and Flexible Spending Accounts (FSA) optionsTime Off & LeavePaid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per monthPaid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedulesPaid leave programs, including parental, bereavement, jury duty, and military leaveCareer Growth & EducationTuition assistance (up to $5,250 annually; 80% covered by ACG)Professional certification support with 100% reimbursement for eligible programsOpportunities for career development and advancementAdditional PerksComplimentary AAA membership with roadside assistance and travel discountsAdoption assistance programJob Posting Period:This position is expected to remain posted through July 31, 2026; however, it may close at any time once a qualified candidate pool is identified.Who We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S.

territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit Note:ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them