Business Development Representative- West

Be the one building what's next - where AI, experience and impact come together.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Role Overview: Drive pipeline growth across a defined set of enterprise accounts in the Western United States by identifying, engaging, and converting high value opportunities into qualified pipeline. This role shapes how Genesys expands its footprint by opening new logos and unlocking growth within existing customers through strategic engagement.

You will partner closely with Account Executives and cross functional teams to influence territory strategy, align outreach to business priorities, and accelerate revenue outcomes. At Genesys, you contribute to redefining customer experience through cloud and AI driven innovation that helps organizations deliver more empathetic, connected interactions at scale. Success in this role builds exposure to enterprise selling motions, senior stakeholder engagement, and long term career progression within a global sales organization.Key Responsibilities:Drive multi channel outbound prospecting strategies that generate qualified pipeline across new logo and existing enterprise accountsIdentify and prioritize high value opportunities through deep account research, market insights, and customer intelligenceEngage senior decision makers and influencers to build credibility and advance strategic sales conversationsPartner with Account Executives to develop and execute territory plans that increase pipeline coverage and conversion ratesUncover expansion opportunities within existing customers by aligning solutions to evolving business challenges and growth objectivesQualify inbound and marketing generated leads into high quality opportunities that accelerate sales velocityPosition Genesys Cloud and CX solutions in a way that connects customer challenges to measurable business outcomesLeverage data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategiesMaintain accurate pipeline visibility, activity tracking, and forecasting within Salesforce to support revenue predictabilityConsistently meet or exceed pipeline generation targets, meeting goals, and conversion metrics tied to territory performanceRequired Qualifications:1 to 3 or more years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environmentsProven track record of outbound prospecting and pipeline generation in complex or enterprise level accountsExperience engaging mid to senior level stakeholders within large organizationsStrong understanding of enterprise sales cycles and account based selling approachesProficiency with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platformsStrong communication, organization, and time management skillsDemonstrated ability to manage multiple priorities in a performance driven environmentPreferred Qualifications:Experience selling or supporting customer experience, contact center, or cloud based platformsFamiliarity with AI driven sales tools and data informed prospecting strategiesExposure to account based marketing or coordinated enterprise sales motionsStrong business acumen with the ability to connect technical solutions to business valueCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below.

Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$48,600.00 - $85,400.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsWorking at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyOur Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person.

Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.