Business Development Coordinator – Service DepartmentGoodson Acura is looking for an energetic and customer-focused Business Development Coordinator to join our service team. In this role, you'll be the first point of contact for our customers — connecting them with the right resources, scheduling service appointments, and ensuring every interaction reflects the Goodson Acura standard of excellence. If you thrive in a fast-moving environment and love building relationships, we want to hear from you.Benefits & PerksDollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment — no open enrollment requiredFree Direct Primary Care ("Concierge") doctorEarn up to 4 weeks of paid vacation, with the option to cash outPaid Bereavement Leave5 Paid Holidays plus one additional floating PTO dayEmployer-paid Life InsuranceEmployer-paid Long-Term DisabilityTuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)Employee Recognition & MilestonesAnnual service bonus: $50 per year of service, presented in cash by the ownerAnnual Thanksgiving turkey, presented by ownership and leadershipThanksgiving and Christmas lunches hosted at the dealership5-year anniversary: custom gold ring (white or yellow gold) with the company nameEvery 5 years thereafter: two diamonds added to your ring25-year milestone: Rolex watch30-year milestone and beyond: silver bar awarded annuallyWhat You'll DoHandle inbound calls and conduct outbound outreach to schedule service appointments and drive department trafficMaintain accurate and up-to-date customer records in our CRM and database systemsFollow up with customers after service visits to gauge satisfaction and reinforce loyaltySafeguard customer data by consistently adhering to information security protocolsResolve customer questions, concerns, and complaints promptly — escalating when appropriateConnect customers with the right department or team member to meet their needs efficientlyDeliver professional, courteous service via phone and electronic communicationTake initiative in resolving customer experience issues before they escalateHelp manage customer flow to reduce wait times and streamline the service processWhat We're Looking ForHigh school diploma or GED requiredAt least one year of experience in a customer-facing roleStrong interpersonal and communication skills — written and verbalComfortable navigating computers, software platforms, and digital toolsSelf-motivated with the ability to set goals and consistently meet themStrong time management skills and a polished, professional demeanorA genuine passion for helping people and a positive, team-oriented attitudeAbility to manage multiple tasks and priorities simultaneouslyEqual Opportunity EmployerGoodson Acura is proud to be an equal opportunity employer.
We are committed to fostering a diverse, inclusive, and welcoming workplace for all. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by applicable law.