Customer Service RepresentativeMitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation.
Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required.Responsibilities:Address customer inquiries on Subaru products and maintenance services.Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clientsUse all available communication channels to book sales and service appointments.Maintain professional appearance and representation of the organization.Assist with reception routing of inbound calls to the dealership during high call volume times.Qualifications:Previous experience in sales, customer service, or other related fieldsMust have positive outgoing personality and an eagerness to advocate our products and servicesAbility to build rapport with clientsBilingual skills highly beneficialAbility to work independently on daily tasksExcellent written and verbal communication skillsWillingness to collaborate with management to regularly assess and improve processesAvailability for every other weekend and second shift coverageProfessional appearance and demeanorJob type: Full-time. Hourly wage plus commission.Required education: High school diploma or equivalent