Business Associate-Neurosurgery

Overview

Join to apply for the Business Associate-Neurosurgery role at Insight Hospital and Medical Center in Chicago, IL. The position supports the neurosurgery service line and begins with a structured Medical Assistant (MA) cross-training period to build knowledge of patient flow, clinical operations, and provider needs in both clinic and surgical settings.

Insight Chicago is dedicated to delivering compassionate, high-quality care and expanding neurosurgery access in underserved communities. This role involves confidential, high-quality patient care and collaboration with physicians, staff, and departments.

Position Summary

The Business Associate (BA) for Neurosurgery will provide critical support to the operational and administrative functions of the neurosurgery service line. After completing the MA cross-training, the BA will focus on administrative, business, and surgical coordination responsibilities, working with the Director of Neurosciences to manage referrals, streamline pre-op and post-op processes, and contribute to program growth.

Essential Duties & Responsibilities

Phase 1: Onboarding – MA Cross-Training

• Shadow and assist with basic MA tasks (rooming patients, vitals, chart prep, patient communication) to understand clinical workflows.
• Learn neurosurgery-specific processes, including imaging orders, pre-operative testing, and post-operative follow-up protocols.
• Gain hands-on experience with patient scheduling, referrals, and EMR documentation.

Phase 2: Business Associate Functions

• Referral & Access Coordination: Manage neurosurgery referrals from PCPs, ED, and specialists; ensure timely scheduling and efficient patient navigation.
• Pre-Operative Coordination: Verify insurance authorizations for imaging, labs, and surgical procedures; schedule pre-op testing; ensure clearance documentation is completed; confirm imaging reviews prior to surgery.
• Post-Operative Coordination: Track surgical cases and ensure post-op follow-up visits are scheduled; monitor post-op imaging and provider instructions; communicate wound care and activity restrictions to patients.
• Revenue Cycle Support: Partner with billing to prevent denials by ensuring complete documentation and authorization compliance.
• Operational Reporting: Collect and analyze data on referrals, pre-op case readiness, and surgical outcomes; prepare reports for leadership.
• Program Development: Support telehealth expansion, community outreach, and process improvements within neurosurgery.
• Provider & Department Liaison: Act as a key point of contact between neurosurgeons, patients, and hospital departments to troubleshoot barriers and optimize workflow.
• Administrative Support: Assist the Director of Neurosciences with presentations, proposals, and growth projects for the neurosurgery service line.

Qualifications

• Bachelor’s degree in healthcare administration, business, public health, or related field preferred; equivalent healthcare or administrative experience considered.
• Prior experience in surgical services, care coordination, or clinic operations strongly preferred.
• Strong organizational skills with the ability to manage high-volume workflows and tight surgical timelines.
• Excellent verbal and written communication skills; able to interact professionally with physicians, staff, and patients.
• Analytical and problem-solving skills with strong attention to detail.
• Willingness to complete MA cross-training as a required onboarding component.
• Bilingual (English/Spanish or Mandarin/Cantonese) strongly preferred.

Competencies

• Ability to balance patient-facing and administrative functions.
• Initiative to anticipate pre-op and post-op needs and resolve barriers before they delay care.
• Professionalism in handling sensitive patient and surgical information.
• Strong teamwork across providers, OR staff, and hospital departments.
• Commitment to Insight’s mission of expanding neurosurgery access in underserved communities.

Benefits for our Full Time Team Members

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401K with Matching; offerings vested fully at 6 months of employment with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered at employee elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity.