Process Documentation SpecialistSpecific tasks include: documents workflows, process flows, swim lane diagrams, decision trees to ensure detailed documentation and material for reference and training. Develop process improvements to process flows and documentation. Considers the impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes. Work collaboratively with team members, project members and business staff and executives.
Ensure processes are tracked for completion. Documents and tracks problems to resolution and then documents resolution, sharing the resolution with all team members. Performs in-depth analysis to define problems and develops and/or contributes to solutions. Provides training on processes for new staff and existing team members.
Provides routine status updates. Tracks KPIs. Provide presentations as defined by the project or other team members. Provides user documentation to assist users in problem resolution.
Provide a presentation on the documentation, process flows, decision trees, training material and ensure there is an index for ease of location. Bachelor's Degree in Computer Science or related field. On-Site Requirements: On-call help may be required.