Business Analyst (Salesforce and GraphQL) WLK SMT MMK BOS

Business Analyst ConsultantAs a Business Analyst Consultant, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain the product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and data driven environment!The TeamThe Business Analyst (BA) is a member of the Fidelity Health Customer Solutions Business Analyst Chapter, which supports product development across multiple health care domains.

The BA works on a multi-functional Agile scrum team (squad), collaborating with technology and business customers to develop and implement product and service features in health care applications from inception to delivery. This is a newly created squad tasked with building a new HIPAA compliant Salesforce instance, which will integrate both participant details and vendor data to create a scalable support model and an improved experience for Fidelity’s Reimbursement Account customers.The Expertise You HaveBachelor’s degree required5-8+ years Business/Systems Analyst experience, ideally working in an Agile Scrum environment, with demonstrable ability to work across multiple multi-functional teamsExperience interacting with internal or external customers to find opportunities for improvement within current systems, eliciting new product requirements, and gathering/incorporating feedback from those partners on proposed solutionsExperience with building Salesforce solutions using standard configuration capabilities in Salesforce a plusExperience with product development that is subject to regulation and legal review and approvalFoundational understanding of software architecture concepts and API developmentSolid understanding of health care and/or benefits administration and/or product developmentShown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentationSkilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing toolCertified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plusThe Skills You BringSkilled at translating business vision into defined and prioritized user stories for team’s backlogAbility to understand sophisticated customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional teamCustomer-obsessed and have demonstrated a commitment to delivering frequent, high business value featuresLook for opportunities to innovate and take thoughtful risks to get work done better and fasterExcellent listening, communication (verbal and written), and presentation skillsYou effectively and regularly lead, facilitate, and drive individuals and group meetings to common goalsYou are highly organized and have a solid ability to prioritize and work under tight deadlinesSkilled at forming relationships, fostering strong teams, and influencing othersYou are a self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependenciesStrong desire to learn and develop additional skills and expertise over time, as well as drive process improvementYou have excellent business judgement and maintain confidentiality of all dataThe Value You DeliverWorking in a Scrum Agile environment to deliver softwareLeading and conducting business analyses to formulate and make recommendationsIdentifying and defining solutions to business problems, thorough creation and documentation of systems and process specificationsCreating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.)Collaborate closely with business partners, internal customers, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycleSupporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communicationCompany OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees.

And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.Join usAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”We invite you to Find Your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling .