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for both our commercial and government clients.Job DescriptionSeeking a Business Analyst/Change Management lead to work hand-in-hand with the SCC Project Manager. A successful candidate will play a dual role of 1) leading Clerk's Office organizational change management efforts and 2) providing support to the assigned SCC Project Manager. Both roles are defined as crucial to an implementation of over 30 business process improvement opportunities identified during the first phase of the Clerk's Office BPI Project. These improvements will lay a foundation for a successful implementation of a new COTS Clerk's Information System (CIS).
The analyst will be a part of the Clerk's Office Project Core Team and will report directly to the Deputy Director of the Clerk's Office.Leading change management activities to support an implementation of business process improvement opportunities, including:Creating and executing a detailed change management approach and plan, tailored to the SCCManaging internal and external stakeholdersDesigning, delivering, and managing assigned project communicationsDesigning and delivering training programs and materials related to change management activitiesIdentifying and measuring change management activities' success criteriaEvaluating change management activities and their effectiveness, determining gaps between received outcomes and expected behaviors, and adjusting the internally prepared change management approach and planAssisting the SCC Project Manager with tasks, including:Maintaining the detailed project plan (including resource allocations and dependencies) and Kanban boardOrganizing and leading project status meetingsCreating and maintaining project meeting notesCreating project status reportsTracking and updating business process metricsUpdating business process documentationSkills required:Proven in-depth knowledge of and experience in change management principles, methodologies, and toolsHands-on business analysis and business process improvements experienceExperience in communication and stakeholder management, including experience working across organizational boundaries and with diverse stakeholdersExceptional verbal and written communication skillsMeticulous attention to detail and skilled in providing documentation for end-usersAbility to balance multiple tasks simultaneously and ability to work both independently and in a team environmentExperience working with MS ProjectKnowledge of and experience working with Visio and MS Office SuiteExperience with MS SharePointKnowledge of IT terminology and effective ways of translating it to a non-technical audienceProject Management/Coordination experienceUnderstanding of business process analysis and improvements approaches, methodologies, and toolsKanban knowledge and Kanban board maintenance experienceAll your information will be kept confidential according to EEO guidelines.