Business Analyst

Position Summary

The Senior Business Analyst supports a centralized IT leadership office in advancing technology initiatives and cross-functional programs. This role serves as a trusted partner responsible for gathering requirements, documenting decisions, facilitating stakeholder communication, and translating business, operational, and technical needs into clear, actionable deliverables.

The Senior Business Analyst assists with requirements management, process analysis, testing support, operational readiness activities, governance documentation, and cross-team coordination. This position works closely with business stakeholders, technical teams, project managers, vendors, and leadership to ensure technology initiatives are well-defined, documented, and aligned with organizational objectives.

Additionally, the Senior Business Analyst serves as a SharePoint and documentation steward, helping ensure governance materials, project artifacts, standards, templates, and key records are organized, maintained, and accessible.

Key Responsibilities

Stakeholder Engagement, Communication, and Advisory Support

• Serve as a liaison among business stakeholders, project teams, technical teams, vendors, procurement staff, and leadership.
• Gather and document stakeholder needs, questions, concerns, and requirements.
• Translate business, operational, policy, procurement, and technical information into clear documentation and communications.
• Track open issues, decisions, action items, and follow-up activities.
• Escalate risks, ownership gaps, unresolved decisions, and cross-functional impacts as appropriate.

Governance, Meeting Leadership, and Executive Support

• Lead or support governance, project, and stakeholder meetings.
• Develop agendas, meeting materials, action-item trackers, and decision logs.
• Facilitate productive discussions and ensure timely follow-up on assigned actions.
• Capture meeting notes, decisions, risks, issues, dependencies, and ownership assignments.
• Prepare executive summaries, status reports, briefing materials, and governance documentation.

Business Analysis and Requirements Management

• Conduct business needs assessments and assist in defining project objectives and success criteria.
• Elicit, analyze, document, validate, prioritize, and maintain business and functional requirements.
• Create requirements documents, user stories, acceptance criteria, business rules, process flows, use cases, gap analyses, traceability matrices, and related artifacts.
• Ensure requirements are clear, testable, traceable, and aligned to business objectives.

Project Support and Coordination

• Support project managers and technical leads through documentation, stakeholder engagement, and requirements management.
• Assist with project intake, analysis, prioritization, and status tracking activities.
• Document risks, dependencies, decisions, and implementation considerations.
• Help align project documentation with governance standards, reporting needs, and organizational practices.

Process, Solution, Data, and Procurement Analysis

• Analyze current and future business processes, workflows, system interactions, and reporting requirements.
• Collaborate with technical teams to evaluate solution options and support informed decision-making.
• Assess existing technologies, shared services, and enterprise capabilities before identifying new solution requirements.
• Support data mapping, reporting requirements, access controls, business rules, and procurement-related analysis.

Testing, Implementation, and Operational Readiness

• Assist with test planning, test case development, and user acceptance testing.
• Support defect tracking, issue resolution, and validation of requirements.
• Coordinate with stakeholders to ensure solutions meet business needs.
• Document process changes, training materials, support procedures, and readiness activities.

SharePoint, Documentation, and Records Management

• Maintain governance materials, project documentation, templates, standards, and reference materials.
• Ensure documentation is organized, version-controlled, accessible, and audit-ready.
• Manage document naming conventions, folder structures, metadata, permissions, and retention practices.
• Support records management and documentation quality efforts across projects and initiatives.
• Ensure key decisions, risks, requirements, approvals, and deliverables are properly maintained and available for review.

Required Qualifications

• Experience as a Business Analyst, Senior Business Analyst, Systems Analyst, Product Analyst, or similar role supporting technology initiatives.
• Experience facilitating stakeholder discussions and working across business and technical teams.
• Strong experience gathering, documenting, analyzing, and managing business and functional requirements.
• Experience supporting technology projects through planning, analysis, testing, implementation, and operational readiness.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a collaborative, matrixed environment.
• Experience with Microsoft Office, SharePoint, collaboration platforms, and project documentation tools.

Preferred Qualifications

• Experience supporting healthcare, human services, public sector, regulated industries, or large enterprise environments.
• Experience with IT governance, procurement processes, contract management, portfolio reporting, architecture, compliance, security, accessibility, or data management initiatives.
• Experience supporting vendor-led implementations, systems integrations, managed services, or multi-team delivery environments.
• Knowledge of SharePoint administration, metadata management, document versioning, permissions, and records management best practices.