Business Analyst – Project Lead (Child Support Financial Systems)Location: Columbia, SC 29201 Work Model: 100% Remote (Onsite Day 1–2 + Quarterly Travel Required) Duration: 12 Months Extension: No Interview Process: 1 Round – Virtual (Teams)Position OverviewThis role will focus on analyzing and redesigning financial workflows within the Palmetto Automated Child Support System (PACSS) and related Child Support applications. The consultant will enhance user experience, streamline complex financial processes, and design self-guided workflows to improve usability and operational efficiency. A strong emphasis is placed on candidates with experience working in more than one Child Support system, particularly in financial operations and system redesign initiatives across multiple state environments.Scope of WorkThe selected consultant will:Analyze existing financial workflows within PACSS to identify inefficiencies and improvement opportunitiesDesign optimized workflows for complex financial processesPropose enhancements to financial transaction handling, including order entry and financial adjustmentsDesign self-guided user workflows (guided navigation, contextual help, tooltips, step-by-step wizards)Improve usability and reduce dependency on user trainingConduct stakeholder interviews to understand state-specific business processesCollaborate with Business Analysts, QA, and technical teams during testing cyclesParticipate in functional meetings for enhancements, bug triage, and system improvementsWork independently with minimal guidance while providing status updates to the State Functional ManagerRequired Skills (Ranked by Importance)Experience working as a Financial Business Analyst in more than one Child Support systemExperience working with financial operations (receipts, distribution, disbursements, recoupment, reconciliation) in more than one Child Support systemExperience designing and developing system processes for complex financial workflowsPreferred SkillsExperience with Microsoft Team Foundation Server (TFS) and Microsoft Test ManagerStrong SQL query skills to extract, validate, and interpret financial and operational dataExperience with SharePointExperience supporting state government systems or large public-sector environmentsRequired EducationBachelor's Degree (BS) or equivalent work experience.Additional RequirementsStrong written and verbal communication skillsAbility to work with technical and non-technical stakeholdersComfortable working EST hoursMust be willing to travel onsite Day 1–2 for onboardingMust be willing to travel approximately once per quarter (minimum 4 days per visit)Travel and lodging expenses are the responsibility of the consultant or vendorAbout Us:InterSources Inc.
is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.