Business Analyst Lv2

Client Relations Business AnalystThe Client Relations Business Analyst is responsible for increasing the adoption and positive impact of Global IT's solutions for Cargill's employees and contractors. In this role, you will work with IT teams to develop high-value and influential content, conduct stakeholder analysis and change impact assessments, and implement the client experience framework.Key Accountabilities:Work with, and advise, IT teams to develop strategy around client experience and communications (including, but not limited to: newsletters, emails, articles, channel optimization, videos, website, stakeholder analysis, change impact assessments and user acceptance testing)Lead sessions with both clients and IT teams to gain feedback and/or educateUse client feedback and data analytics to educate IT teams and continuously improve approach toward a positive client experienceIndependently handle complex issues with minimal supervision, while escalating to appropriate staff when necessaryOther duties as assignedMinimum Qualifications:Bachelor's degree in a related field or equivalent experienceMinimum of three years of related work experienceExperience designing and editing various forms of communications with attention to detailStrong curiosity to help make IT tools understandable to all Cargill employeesData analytics skillsAbility to research and use that research to craft effective communicationsFluent in EnglishPreferred Qualifications:Experience with SharePoint, Teams, basic video editing, and Poppulo or similar email management toolExperience working within a global, matrixed organizationAbility to influence othersStrong customer service skillsSolid understanding of task prioritization and project management principles