Business Analyst - Level 3The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service (CTDS), you’ll be part of a team creating simple experiences personalized for everyone.
If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.The Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product/project documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service.Experiences Required for This Role:Understanding of the entire grant administration process, from discovery and initial proposal submission to award management and compliance reportingFamiliarity with the various stages of grant evaluation, budgeting, and fund allocationKnowledge of regulatory requirements, documentation, and reporting obligations associated with grants administrationAbility to collaborate with various stakeholders, including government agencies, program managers, and grant applicants, to ensure seamless adoption and effective utilization of digital grants platformEvaluating business processes and user needsAnticipating requirements, uncovering areas for improvement, and developing and implementing solutionsEffectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and managementPrioritizing requirements based on product roadmap, business needs, and technical feasibilityNavigating complex stakeholder relationships, competing resources, and prioritiesConducting meetings and presentations to share ideas and findingsDocumenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteriaEnsuring solutions meet business needs and requirementsPerforming user acceptance testingClassifying and documenting defectsWorking with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integrationEstablishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedbackUsing of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)Staying up to date on the latest process and IT advancements to automate and modernize systemsBusiness Analysis:Exceptional analytical and conceptual thinking skillsThe ability to influence and determine acceptable solutions with stakeholdersAdvanced technical and documentation skillsFundamental analytical and conceptual thinking skillsReporting and presentingA track record of following through on commitmentsExcellent planning, organizational, and time management skillsA history of leading and supporting successful projectsPerformance in Complex Situations:Communication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentAbility to juggle multiple project workstreamsTeam Building:Supporting teammates’ skills and behaviors development and deliveryA balance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentAbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & Qualifications:A bachelor’s or master’s degree in business or related field5 years of business analysis or a related field.