Business Analyst – Learning Management System (LMS) ImplementationLocation: Salem, ORDuration: Long TermWork Arrangement: (On-site / Remote)Position SummaryWe are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements.The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.Key ResponsibilitiesStakeholder Engagement & FacilitationThe BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. The y will be responsible for the following activities:Identify and engage stakeholders across departments including training, operations, IT, and complianceLead workshops, interviews, and working sessions to gather input and build consensusSurface and resolve conflicting requirements and prioritiesThe BA will work with stakeholders to map current processes and design future-state workflows.
They will identify gaps, recommend operational improvements and optimization opportunities. They will be responsible for the following activities:Current State AnalysisDocument existing training processes, systems, and workflowsAnalyze current methods for course delivery, certification tracking, and compliance reportingIdentify inefficiencies, risks, and opportunities for improvementFuture State DesignDefine desired future-state processes supported by the LMSDevelop process maps, use cases, and user journeysEnsure alignment with operational realities, including shift-based work environments and certification requirementsSystems & Integration AnalysisThe BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work.
They will be responsible for the following activities:Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)Define data flows, system interactions, and integration pointsCollaborate with technical teams to assess integration feasibility and constraintsIdentify system dependencies and risksRequirements ManagementThe BA will document and validate business needs, functional requirements, and technical specifications for the LMS. They will be responsible for the following activities:Elicit, analyze, and document business and technical requirementsDevelop functional and non-functional requirements, including security and compliance needsMaintain a requirements traceability matrixSupport prioritization and validation of requirements with stakeholdersProcurement & Vendor Evaluation SupportThe BA will assist in preparing procurement documentation, evaluating vendor proposals, and ensuring requirements are accurately represented. Supports implementation planning, including readiness assessments, risk identification, and validation of vendor deliverables against agency needs.
They will be responsible for the following activities:Contribute to development of RFP documents and evaluation criteriaParticipate in vendor demonstrations and solution evaluationsAssist in scoring vendor responses based on organizational needsThe BA will assist with assessing and preparing DPSST for LMS adoption. They will assist with organizational change management planning and help prepare for implementation. They will be responsible for the following activities:Impact Assessment & Change SupportAssess the impact of the LMS on business processes, roles, and policiesIdentify organizational readiness considerationsCollaborate with change management and training teams as neededImplementation SupportProvide requirements clarification during system configuration and developmentSupport user acceptance testing (UAT)Assist in resolving gaps between business needs and system capabilitiesRequired QualificationsBachelor’s degree in business administration, Information Systems, or related field (or equivalent experience)3–7+ years of business analysis experience on complex system implementation projectsDemonstrated experience analyzing system integrations and data flowsExperience working in public sector, public safety, or highly regulated environmentsStrong documentation and requirements management skillsPreferred QualificationsFamiliarity with compliance-driven training environmentsExperience supporting RFP or procurement processesKnowledge of identity management, or records management systemsCertification such as CBAP, CCBA, or PMI-PBAExperience with LMS implementations or enterprise training systemsKey Skills & CompetenciesStrong analytical and problem-solving skillsAbility to translate business needs into technical requirementsExcellent facilitation and stakeholder engagement skillsProcess modeling and documentation