Job TitleMust have skills: Skillset: IVR domain knowledge, Business analysis. Detailed job description: Responsibilities: Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems.
Serves as primary point of contact between users and engineering development staff. Identifies, documents, reports and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables.