Job Overview And ResponsibilitiesResponsible for consultation to the internal and/or external customer. Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities and respective technologies. Analyze customer processes and requirements.
Prepare specified project documentation according to Client's IDF standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment.Works/Consults across multiple projects; functions as a technical business analystWorks on complex projects that require subject matter expertiseProvides direction, tools and process support to less senior employeesWorks independentlyMakes decisions within guidelines & policyIs accountable for projects or programs with low to moderate risk and resource requirementsProjects may have enterprise impactPlan and Design solutions after Requirements are gatheredCreate complex workflow models and process maps independently directly from a defined spec sheetFacilitate meetings with Technology and Business Leaders to develop needs and requirementsDevelops best practice solutionsDevelops improvement and enhancement to current solutionsCreate and facilitate training programs and knowledge articlesUnderstanding of business principles (i.e.
Airport Operations)Develops solutions to existing problems/issuesDevelops compliance and adherence to principlesConsults with business managersDevelops project scopeTranslates business requirements to technical requirementsRequired Skills:Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right levelIntegrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes and doesn’t misrepresent him/herself for personal gainTeamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transferTechnical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needsReliable, punctual attendance is an essential function of the positionPreferredPrior experience as a Flight AttendantCustomer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with the customer and gains their trust and respectDedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things donePartners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customerPatience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approachesTask Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise3 Must Have Skills –Previous experience as a flight attendantAbility to understand contract languageCreating Technically Focused User Stories for Agile development3 Nice To Have Skills –Communication/Presentation SkillsTechnical BackgroundLove to documentQualifications - RequiredBS/BA, preferably in Information Technology or Business or equivalent experience, education or training5 or more years IT and/or business experience or any equivalent combination of experience, education and/or trainingBusiness AnalysisAdditional Skills :This is a high PRIORITY requisition.