Job TitleHybrid position. Must live in the Indianapolis area.Job DescriptionIn this role you will:Work through complex issues that include creating test scenarios, test cases, and test scripts mapped to workflow, and system design requirements.Replicate, isolate, and identify a root cause while providing workarounds and testing, fixes, and patches in a staging or test environment.Monitor system issues and provide feedback.Research and resolve front-end/user and back-end/system problems by diagnosing the root cause, hypothesizing, and mapping out a possible solution, and testing the solution in the QA environment.Resolve issues by engaging appropriate business/policy staff, software developers and/or vendor specialists.Assist users in monitoring and analyzing their data via SQL querying and reporting.Work closely with end users, project management, application developers, and others to understand features and create a robust, comprehensive test strategy to verify functionality.