Business Analyst II (Salesforce)Location: Charlotte, NC (Remote role for local candidates) Duration: 6 Months (Possible Extension) Schedule: Monday – Friday | 8:00 AM – 5:00 PM Hours: 40 hours/week Work Type: Hybrid (Charlotte-based candidates required) Pay Range: $48.00 - $56.00 Per hr on w2.Position OverviewThe Business Analyst II will work closely with business stakeholders to translate business requirements into scalable Salesforce solutions. This role focuses on Salesforce Sales Cloud, Service Cloud, and Experience Cloud, supporting both new implementations and ongoing enhancements.The candidate will collaborate with a Salesforce team of 7–10 members to design, test, and implement solutions that improve business processes and customer experience.Key ResponsibilitiesBusiness Analysis & Requirements GatheringPartner with business stakeholders to gather, analyze, and document requirementsTranslate business needs into Salesforce functional and technical solutionsAnalyze data and workflows to identify improvement opportunitiesSalesforce Solution Design & ImplementationDesign and support implementation of solutions across:Salesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudSupport day-to-day enhancements and system improvementsEnsure solutions align with business goals and technical feasibilityTesting & DocumentationDevelop and execute test plans for new functionalityDocument system changes, workflows, and business processesProvide recommendations for system and process improvementsCollaboration & Stakeholder ManagementWork closely with internal Salesforce team (7–10 members)Communicate effectively with business and technical teamsSupport successful deployment and adoption of new featuresRequired Qualifications3–5 years of experience as a Business AnalystHands-on experience with:Salesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudStrong experience in requirements gathering and documentationAbility to translate business requirements into technical solutionsExperience with data analysis and process improvementStrong communication and stakeholder management skillsPreferred QualificationsExperience working in Salesforce implementation and enhancement projectsFamiliarity with Agile/Scrum environmentsExperience working with cross-functional teamsWork Environment & TeamHybrid role (primarily onsite in Charlotte)Collaborative Salesforce team environment (7–10 members)Panel interview (45 minutes via Microsoft Teams)