Business Data AnalystJoin the business data governance team, quickly learn the existing operational data governance processes and corporate data governance and security standards, and team-up with a project manager and data analyst to implement the following data governance foundational artifacts for Customer Success data and Support data:Customer Success (OrgCS) Data Dictionaries with ownership, definitions, classification, lineageCustomer Success scorecard (CSS) dictionaries with ownership, definitions, classification and lineageData quality scorecard for CSS attributes and profilingAssessment of the existing data policies for CSS and recommendations on issues/risk pertaining to CSSIdentification of data stewards and governance model to ensure the compliance of CSSData flows for critical data between org62 and orgCS, including critical data used in Customer Success ScorecardNew/expanded Data Governance Councils as neededData policies for critical data elementsIdentify and prioritize initiatives to improve data handling/security and metadata qualityCreate an aligned proposal for long-term governance needs given initiatives/backlogTo be successful, the business data analyst will need to:Work with cross-functional business owners to analyze data and metadata quality issues, understand processes and policies that impact our data and metadata quality, and frame recommendations to improve and scale Salesforce's data qualityInteract daily with the business data governance team, and the project manager to align on the proposal for the new governance model, and to ensure the smooth delivery of all deliverablesAnalyze objects and fields' integration across the sales and customer support systems, as well as the Customer Success Scorecard key metrics, to identify the Customer Success and Support critical data elementsCreate and implement reports and dashboard showing data and metadata quality issues within our application (e.g.: field and object limits, minimum data required compliance, etc...)Analyze usage of data and provide recommendations for domain categorization, sensitivity classification, business team ownershipEnsure adherence to corporate data management and data security standardsBe accountable to ensure deliverables are created following high quality standardsSkills:Over 5 years of experience as a business data analystExperience in Data Privacy and Data ProtectionExcellent team player able to work with virtual and global cross functional teamsMust excel in data analysis, problem solving, and communication, with a high degree of attention to detailProficient with creating queries and analyzing data using Excel/G-Sheets and Salesforce ReportsExperience in working and communicating with both information technology and strategic business teamsAdept at integrating disparate information, analyzing large tables of data, and interpreting correlations to build recommendations for the businessAbility to tell compelling stories and explain complex issues in simple waysAbility to work with deadlines and in a fast-paced environmentSalesforce Advance Admin Certified preferredSalesforce object model & SOQL experience preferredExperience in building and creating reports and dashboards in Salesforce.comExperience in analyzing business processes across multiple data domains (i.e. Customer, Employee, Marketing)Experience in Customer Success, Customer Support, or Data Governance is a plus