Business Analyst - Enterprise Solutions

Business Analyst/Project ManagerResponsible for functional business analysis, requirements definition, and validation for IT projects. Functions in the Business Analyst role on assigned projects to document, test and communicate detailed business requirements. Delivers system knowledge about new workflow processes.

Follows business analysis standards and guidelines and monitors compliance. Functions in the Project Manager role on assigned projects to create timelines, execute activities, and drive project deadlines.Required SkillsExperience with Enterprise Resource Planning (ERP) systems such as JD EdwardsFamiliarity with Agile methodologiesMinimum 3-5 years enterprise-level business analysis experienceProject Lead / Project Management experience preferredStrong communication skills to multiple levels of the organizationMicrosoft Excel, Word, Project, VisioJira / Atlassian / Confluence experience a plusFacilitation and negotiation skillsAbility to manage in a fast-paced environment.Job DutiesAs a Business Analyst, your essential job functions will include the following:Business Process Analysis and Process/System Expertise:Developing breadth and depth of knowledge, both ERP and other systems and process, in assigned functional area(s) and product(s), with a holistic view across broad processes and systems.Recommending and developing business process improvements for assigned area.Analyzing cross-functional impact of business and systems processes across organizationsWorking with users to identify and recommend desired process modifications and enhancementsDocumenting and modeling business processes and associated data, including both “as-is” current processes and “to-be” improved processesDelivery of system knowledge on projects to new and existing users of new work flow processes and Information Technology system and products.Keeping customers informed of business analysis work progress.Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancementsMaintaining and enforcing existing technology and documentation strategyCustomer Support ServicesResponding to incident requests within established Dealer Tire Service Level AgreementsEngaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframesWorking with appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidentsProviding system knowledge transfer to functional super users and help desk supportProject / Portfolio ManagementAct as a trusted advisor for internal customers, aligning business priorities that require IT resourcesCreate and maintain system roadmaps for internal customersDeveloping project timelines, milestones, and deliverables for assigned projects within defined high-level parameters of cost, time, and scope.Applying change management procedures on projects to control scope.Communicating issues and resolution timelines to meet project dates, escalating to IT Management when appropriate.Providing overall project status to project stakeholders and IT ManagementConduct product demonstrations for current capabilities and coordinating overviews of potential future capabilitiesRequirements and Quality Management:Leading associates and management users in recording and communicating business requirements and defining acceptance criteria.Working with associates to develop user acceptance test objectives, test plans and/or test scripts to verify and accept that business requirements have been metExecuting system tests and user acceptance tests of system changes.Work ManagementPlanning and estimating business analysis work as described aboveFacilitate and follow standard operating procedures for implementation of system changesScheduling and coordinating ongoing and future development effortsMonitoring adherence to established business analysis standards and guidelinesMeeting project quality, schedule, and cost commitments, under pressureOther duties as assignedJob Requirements -Position Qualifications:Bachelor’s degree requiredExperience with Enterprise Resource Planning (ERP) systems such as JD EdwardsFamiliarity with Agile methodologiesMinimum 3-5 years enterprise-level business analysis experienceProject Lead / Project Management experience preferredStrong communication skills to multiple levels of the organizationMicrosoft Excel, Word, Project, VisioJira / Atlassian / Confluence experience a plusFacilitation and negotiation skillsAbility to manage in a fast-paced environment.