Business AnalystLocation: Telecommute, MN (Remote) Duration: 3 MonthsProject Name: OBC (Optum Behavioral Health) Athenahealth EMR SupportResponsibilities:Troubleshoot all aspects of AthenahealthHighly driven and self-motivated to meet expectationsAbility to work independently and in a team based environmentAbility to analyze data, make decisions, problem solve, and clearly communicate solutionsParticipation in build, configuration and testing of the athenahealth application features and functionsAssist in onboarding new practices to the Athenahealth applicationProvide electronic health record support. This includes, but not limited to, resolving issues, making changes, working on enhancements to the system and writing documentationProvide recommendations on how to improve EMR/EHR documentation and workflowsData Confidentiality/Security-Maintain confidentiality of sensitive information at all timesApplication Upgrades and Implementations-Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plansMaintain data quality at all timesReport Writing/Analysis-Ability to write, analyze and make basic modifications to reportsSecond and Third Level Support (Including Maintenance Activities)-Ability to triage support issues and escalate accordingly. Partner with team members to troubleshoot support issuesVendor Relationships-Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessarySDLC (System Development Life Cycle)-Have a fundamental knowledge of the system/application development life cycleProcess Improvement-Review and validate existing processesDocumentation-Complete documentation/flow charting of system builds and maintaining the team's existing documentationContribute to project tasks and milestones typically under the direction of project manager/more experienced team members.
Update all project management and time tracking tools accordinglyCommunication-Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projectsSystem Integration-Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plansInteractions with Others-Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with the team and offers feedback, where appropriate, to complete individual and group efforts.
Shows the ability to adjust and be flexible to change by adapting approaches when necessaryRequired:Athenahealth EMR implementation experience. Previous electronic health record Athena experienceSDLC experienceFamiliarity with modern technology and application support through education or practical experiencePlease share resumes on