Business Administration Internship

Kids In The Game Job OpportunityKids in the Game sport and enrichment-based programs can be found in schools and communities across New York City, serving thousands of children every year. Our goal is to provide positive experiences and opportunities through sports and creative play. We inspire kids to embrace new experiences, adopt a healthy lifestyle, and build integrity. Our work is focused on achieving four ultimate impacts:Enhancing emotional intelligenceCreating a positive sense of selfDeveloping NYC into the nation's top talent hubIntegrating our communitiesWe believe that what sets us apart is who we are and how we connect with people.

We are a Certified B Corporation and we're committed to doing business for good. We are striving every day to have a positive impact in the lives of our youth, and we believe that it all starts with being the best part of their day.We're looking for a Business Administration superstar to support the work of our Marketing and Customer Experience teams. This role reports directly to the Director of Customer Experience and supports the Marketing Coordinator. This individual interfaces with our community publicly, our customers privately, and the Kids in the Game team internally.

We're looking for someone to cultivate positive relationships with our community and have a forward-thinking approach when it comes to strategy and implementation.The key functions of your role will include:Engage with prospective customers via phone calls, emails and scheduled events.Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries.Establish best practices for our customer service protocols.Utilize and master registration, CRM and project management platforms.Stay up-to-date with our program calendar and new program details to anticipate questions and comments.Aid with processes related to customer support (ex. payment processing, form collection, health record, etc)Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports.Connect with the Kids in the Game team internally to ensure all stakeholders have necessary relevant information.You'll know this role is for you if:You thrive off connecting with people and making their day a little better for having interacted with you.You feel a sense of accomplishment knowing you've helped with an issue or created value for someone.Technology is intriguing and something you enjoy diving into and testing.You enjoy solving puzzles.You know that the key to a successful business is the behind-the-scenes work that goes into it.Kids in the Game offers seasonal internships throughout the year. Internships are typically 14-18 weeks long and Interns would be expected to work between 25-35 hours per week in person at our office location. Below are the dates for each season.Fall 2026: September 8th - December 18thSpring 2027: January 11th - May 21stSummer 2027: May 24th - August 27thCompensation: Internships are unpaid opportunities for first term Interns.

We do offer $200-$300 completion bonuses at the end of unpaid internship contracts. There is also the potential to extend for a second term, paid internship. We can also offer class credit where applicable.