Providing comprehensive support for brokerage operations, the full-time remote Brokerage Operations Specialist will manage incoming calls, process account documents, and ensure compliance with regulatory standards while collaborating with team members to enhance service delivery. Key responsibilities Answer incoming member and field phone calls, manage workflow, and collaborate with service teams Analyze and process complex new business and service transactions, ensuring timely and accurate service Maintain professional relationships with field professionals and internal business units to enhance customer satisfaction Required qualifications High School diploma with 1-2 years of related experience Proficiency in MS Excel, MS Word, and financial reporting tools Strong written and verbal communication skills