Job TitleResponsibilities include:• Testing new release of our broadcast studio systems software. Helping improve and grow the product in the North American market.• Being a first point of contact for new customers, helping them understand how we work, bringing them up to speed on studio systems• Providing first-line technical support to our customers and managing reported issues until they are resolved. These customers could be using our mobile apps or our broadcast studio systems.• Pro-actively working with the development team to identify issues before customers experience them.• Tracking customer support and providing regular reports so we can identify areas of improvement.Prefer onsite but if a strong candidate then will consider remote positionDesired Skills & Experience:• 5 years’ experience in a similar hands-on technical Systems/Support role.• Great attention to detail, and an ability to spot issues that others miss.• Ability to respond in a timely fashion to customer issues and take a customer-first approach.Experience in installing and supporting software products. Excellent computer and IT skills.
Experience of working with radio automation systems would be useful.Excellent communication skills; able to work with customers in a productive way to resolve issues.Ability to take a pro-active approach to keeping internal support systems up to date (e.g.
Broadcast Systems Engineer in washington at Unknown Company
This position is listed as full time and able to be worked remotely.