Breitling Boutique Manager (1289)

The Breitling Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable, and working closely with others on the management team.

Responsibilities

• Achieve and exceed sales goals through strategies, clienteling, sourcing new clients, and maintaining and building productive long-term relationships with existing clients.
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for continuous staff development.
• Stay current with market competition, industry, watch trends, and client shopping behaviors.
• Demonstrate strong business acumen; strategically forecast, plan, and budget for the needs of the business (e.g., payroll, staffing).
• Manage daily operational tasks according to SW standards, including selling and service.
• Assist with recruitment and retention efforts.
• Serve as a leader within the building in support of the Boutique Director.
• Support an environment of teamwork, trust, and collaboration with peers, clients, and supervisors.
• Develop product knowledge skills and remain aware of current collections that are in boutique and online; cascade and train information to the broader team.
• Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience.
• Other tasks and responsibilities as assigned by management.

Experience

• 2+ years of retail service experience required, preferably in a luxury retail environment.
• Current knowledge of watch trends and competition in the marketplace.
• High school diploma or equivalent; college degree or equivalent work experience preferred.
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint, Outlook) and experience using retail systems (labor management, inventory systems, sales reporting, etc.).
• Ability to communicate effectively with clients and team (both orally and in writing).