Job Purpose
The Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for whom they are accountable and working closely with others on the management team.
Core Accountabilities
- Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
- Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
- Stay current with market competition, industry, watch trends and client shopping behaviors
- Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
- Manage daily operational tasks according to SW standards including selling and service
- Assist with recruitment and retention efforts
- Serve as a leader within the building in support of the Boutique Director
- Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
- Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
- Foster a boutique environment that delivers renowned and authentic service to create a Luxury client experience
- Other tasks and responsibilities as assigned by management
Experience + Attributes
- Current knowledge of watch trends and competition in the marketplace
- High school diploma or equivalent; college degree or equivalent work experience preferred
- Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
- Ability to communicate effectively with clients and team (both oral and written)
- 2+ years of retail service experience required, preferably luxury retail environment
Working Conditions and Environment
- Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays