Brand and Creative Operations Manager

Brand & Creative Operations ManagerThe Brand & Creative Operations Manager leads the technology, systems, and operational capabilities that enable Ferguson's Brand & Creative team to work more efficiently, effectively, and at scale. This role is responsible for developing and optimizing the platforms, workflows, and emerging technologies that support creative production, asset management, and the delivery of consistent brand experiences across the enterprise.Working closely with the Director of Brand & Creative, this individual drives operational innovation through platform integrations, automation, and identifying and adopting AI-enabled capabilities.

The role oversees the enterprise's brand technology ecosystem, ensuring associates have access to intuitive, scalable tools and resources that simplify workflows, strengthen brand consistency, and improve productivity.The manager also leads day-to-day brand systems operations, technical roadmaps, and the ongoing development of capabilities that support both the Brand & Creative team and the broader organization.This is a hands-on manager role who balances direct execution with people management.Location: This is approved to be remote or will be hybrid if you live near our headquarters in Newport News, VA or Tampa, FL per company policy.Key ResponsibilitiesTechnology Strategy & Platform ManagementLead the strategy, development, and optimization of brand and creative technology platforms.Develop and maintain a technology roadmap.Find opportunities to consolidate, integrate, and streamline systems.Oversee enterprise-facing brand tools, templates, portals, and asset libraries.Manage technology vendor relationships, platform performance, licensing, budgets, and ongoing evaluation of capabilities.AI Enablement & Operational InnovationLead the identification, evaluation, and implementation of AI-enabled tools and capabilities.Partner with internal technology, AI, and cross-functional teams.Develop strategies to integrate AI and automation into existing workflows.Champion AI literacy, experimentation, and adoption.Monitor emerging technologies and industry advancements.Establish methods for evaluating the effectiveness and business impact of AI and automation initiatives.Workflow Optimization & Creative OperationsLead the development and enhancement of workflow management capabilities.Find opportunities to automate repetitive processes.Partner with creative leadership, project management, and cross-functional team members.Establish scalable processes, governance, and standard methodologies.Develop operational reporting and performance metrics.Digital Asset Management & Brand EnablementOversee the enterprise digital asset management strategy.Establish scalable asset management practices.Lead the evolution of enterprise brand portals, templates, and self-service resources.Partner with Brand Management and creative collaborators.Oversee integrations between brand platforms and other enterprise technologies.Find opportunities to expand self-service capabilities.Team Leadership & Operational OversightLead and develop the Brand Systems function.Oversee technical documentation, platform maintenance, asset requests, reporting, and brand resource support.Provide operational oversight of branded merchandise, print, and ordering platforms.Establish service standards, operational procedures, and support processes.Manage platform-related budgets, vendor contracts, renewals, and technology investments.Collaborate with Brand Management, Creative, IT, Procurement, and other business partners.Foster a culture of continuous improvement, innovation, and knowledge sharing.Preferred QualificationsBachelor's degree in Marketing, Communications, Business, Information Systems, or a related field.5+ years of experience in creative operations, marketing technology, digital asset management, or a related area.Experience with enterprise platforms such as Bynder, Adobe Workfront, Templafy, Tenovus, Make, Fusion or similar solutions.Experience in managing templated solutionsKnowledge of AI-enabled tools, workflow automation, and digital asset management standard methodologies.Experience managing technology vendors, budgets, and platform investments.Comfortable being a doer and people managerStrong analytical, communication, and cross-functional leadership skills.Proven ability to drive operational improvements and technology adoption.At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!Pay Range:Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.$8,233.34 - $13,175.00This role is Bonus or Incentive Plan eligible.Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.