Transforming how mid-market companies manage their finances, the full-time remote Customer Activation Manager will lead clients through implementation and workflow adoption, ensuring measurable business outcomes and effective change management. Key responsibilities Lead mid-market customers through the transformation journey from implementation to workflow adoption with accountability for time-to-value Build and own change management strategies, mapping stakeholders and driving adoption within customer organizations Quantify and communicate Ramp's impact in financial terms, focusing on metrics that resonate with CFOs and Controllers Required qualifications 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven track record of driving outcomes Demonstrated ability to drive workflow adoption and navigate resistance within organizations Fluency in AI tools used for preparing customer interactions and automating tasks Technical acumen to engage in conversations about integrations, APIs, and workflow architecture Prior success in fast-paced, results-oriented environments, ideally within SaaS or FinTech companies