Branch Technical Manager

Branch Technical ManagerOne of the largest independently owned document imaging dealers in the nation is currently seeking a Branch Technical Manager for one of our major Western United States Offices.Essential Job DutiesOversee Mechanical, Network, and Managed IT TechniciansCoordinating the field, shop and Dispatch/Customer Care activities within the branchMaintain all profit that is comparable to industry benchmarksFocus on high levels of customer retention, award winning service, and managing a budgetQualifications3-5 years experience in copier/printer repair industryPrior experience managing 15 - 20+ service employeesMinimum 3 years' experience in a service management roleDemonstrative ability to recruit, motivate and train our technical forceEvaluate cost of operation and establish work assignment benchmarksStrong start to finish management skillsAbility to be fair and hold subordinates responsible for branch revenue and cost budgetsSelf-starter with strong problem-solving abilitiesAbility to set compensation structure standard with the industryAbility to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer serviceAbility to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.BenefitsCompetitive Salary and Bonus ProgramAdvancement and growth into leadership rolesTeam-player environmentCompany Vehicle ProgramMedical/Dental/Vision/Life insurance plansMatched 401kPTO, Vacation, Sick LeaveFSA/HSA programsOur Commitment to Diversity and InclusionPacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.