Branch Operations - Specialist

Branch Operations - SpecialistLocation: Woodbridge, VirginiaRole OverviewThis position supports daily branch operations, ensures compliance with established policies and procedures, and assists with customer-facing activities to support branch performance and member service. This role requires providing exceptional member service in a high-volume, schedule-driven environment with a strong focus on teller-line operations. Candidates must be willing and able to travel between designated branch locations based on business needs.Key ResponsibilitiesRespond to in-person member inquiries and requests promptly within a structured operation.Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.Protect and verify the identity of members, reviewing account information for alerts and irregularities.Act and respond to situations or patterns of activity indicating potential fraud or abuse.Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.Identify and recommend additional products and services to meet member needs.Maintain compliance with all policies and procedures while supporting a positive member interaction experience.Required QualificationsExperience with cash-handling in a fast-paced environment.Reliable attendance and adherence to schedule.Proficiency with computers and banking software, with the ability to navigate multiple screens.Ability to multi-task effectively in a fast-paced, customer-facing environment.Strong organizational, planning, and time management skills.Effective verbal and written communication and active listening skills.Ability to resolve customer issues professionally and tactfully.Demonstrated initiative, sound judgment, and decision-making skills.Ability to work independently and collaboratively in a team setting.Preferred QualificationsExperience in customer service, preferably in a banking or financial institution.Work ScheduleTo support consistent staffing and operational coverage, availability is expected during the following hours, based on branch needs.

Standard branch hours are Monday through Friday between 8:00 AM and 6:00 PM, and Saturdays between 8:00 AM and 3:30 PM.