Branch Operations Associate - Counter & Warehouse Production

Warehouse And Customer Service RoleSupports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions, receives stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced, team-oriented industrial distribution environment.Salary: $20 - $25 hour |DOEPrimary responsibilities include:Providing prompt, professional counter, phone, and electronic customer service; responding to inquiries, orders, and complaints using effective problem-solving.Providing accurate product and basic technical information; learning and applying product knowledge to support customer needs.Processing sales, quotes, and/or production orders in the system; maintaining accurate documentation, item locations, and required paperwork (including invoicing as applicable).Estimating and communicating order/delivery timelines based on inventory levels, supplier availability, and production schedules.Performing outbound follow-ups with customers via phone/email as needed.Receiving, inspecting, unloading, and verifying incoming products; receiving items into the system and stocking them to proper locations.Pulling, picking, allocating, and distributing product to fulfill orders; operating RF scanner as required.Building hose assemblies; assisting with testing and finishing; utilizing applicable tools and machines; performing quality checks on assemblies before release.Packaging, labeling, shrink wrapping, staging, and shipping orders using approved methods (national carriers and customer pickup); ensuring shipments are accurate and secure.Supporting inventory control activities including cycle counts; administering quality control to prevent damaged products from being received or shipped.Making local pickups and deliveries as assigned; communicating positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product.Completing required safety and equipment training; operating forklifts and other warehouse equipment as needed and in compliance with safety standards.Maintaining a safe, clean, and organized work area; complying with and enforcing company rules, safety regulations, policies, and procedures.Performing other duties as assigned.Education & Work Experience:High school diploma or equivalent required; equivalent combination of education and experience may be considered.Knowledge, Skills, and Abilities:Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities.Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment.Basic computer proficiency including Microsoft Word, Excel, and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus).Ability to perform basic math calculations accurately (add, subtract, multiply, divide).Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred.Forklift certification (or ability to become certified) preferred.Valid driver's license with acceptable driving record (where driving is required).Regular, reliable, and punctual on-site attendance required.Physical Demands and Work Environment:The essential functions of this position will require the employee to perform the following physical activities:Job requires frequent lifting up to 70 pounds.Stooping, reaching above shoulder level, pushing, pulling.Constantly walking/standing on cement flooringClimbing ladders as neededWorking conditions involve a fast-paced warehouse/branch environment containing moving equipment, fluctuating temperature, and inventory in various storage arrangements.Local driving may be required for pickups and deliveries.Additional Information:MFCP Participates in E-VerifyWe are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law.Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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