Branch Office - Operations Support Specialist

Operations Support SpecialistUnited Uptime Services, a fast-growing leader in the petroleum services industry, is looking for experienced, tech savvy, team player for our Operations Support Specialist position in Albuquerque, NM! In this role you will be supporting branch and regional leadership providing administrative support across the business.United Uptime Services is the leading supplier of both petroleum fueling and EV charging system equipment, installation, and service across the Southwest, Midwest, and Rocky Mountain regions. United Uptime Services is an authorized distributor and service provider for Gilbarco Veeder-Root as well as other major equipment brands.

The company has 35+ branch offices and more than 1,300 Team Members operating throughout the United States. United Uptime Services provides industry leading compliance testing solutions in all 50 states through its Tanknology Business.What You Will DoThe primary responsibility of the Operations Support Specialist is to provide critical administrative and operational support across our service, construction, and installation teams. The OSS will ensure efficient coordination of field activities, accurate work order processing, and high-quality customer communication.Support job set up, job cost tracking, and technician assignment for construction projectsCoordinate with construction supervisors to maintain project timelines and material readiness.Maintain accurate job site documentation including permits, inspection results, and contractor notesTrack labor and materials used per job phase and ensure system records reflect actual field activityService as the primary liaison for scheduling technicians and capturing accurate job scopeManage technician routes and ensure correct documentation prior to job dispatchConfirm service level agreements (SLAs) and customer commitments are metCoordinate with parts or warranty teams to ensure technicians are properly equipped prior to deploymentAssig work orders to field technicians based on availability, skills, and geographyMonitor job status throughout the day and adjust assignments as neededAct as the primary communication point for real time technician updates and emergenciesTrack technician productivity and identify gaps in coverage or route inefficienciesDraft and update work orders with parts used, technician notes, and labor hoursEnsure billing and documentation are complete for invoice and job closeoutVerify warranty eligibility and flag jobs that require additional review before invoicingSupport credit memos and customer billing inquiries by validating service documentationWhat We're Looking ForFamiliarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook)Maintains professionalism and a positive attitude in high-pressure situationsCommunicates effectively and persuasively with key stakeholders including project managers, operations managers, and customer contactsCustomer Service OrientedGood work ethicGood organization and time management skillsWork independently and as a member of a teamWork under time constraints efficientlyCreate and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)Follow all company proceduresHigh School diploma or equivalent required, bachelor's degree strongly preferred2+ years in service coordination, dispatch or operations supportWhat United Uptime Can Offer YouIn addition to competitive pay, we're proud to offer:Comprehensive Benefits: We believe in taking care of our team.

You'll have access to a comprehensive benefit plan, including Medical, Dental, Vision, 401k, and Paid Time Off, ensuring your health and well-being are taken care ofCareer Development: At United Uptime, we're invested in your growth. We offer company-paid training opportunities to earn certifications and advance in your career, providing you with the tools and support you need to reach your full potential.Other duties: Please note this job description for the Operations Support Specialist not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the individual for this job. Duties, responsibilities, and activities may change at any time with or without notice.United Uptime Services is an EEO employer - M/F/Vets/Disabled