Branch Office Manager

Join Our Team! Office Manager/Scheduling Coordinator Needed for a Rewarding Role!

Are you looking for a fulfilling career where you can make a meaningful impact? Exciting Homecare Agency in Dover is seeking a dedicated and compassionate Scheduling Coordinator to ensure smooth operations and exceptional care delivery.

About Us:

At this exciting Homecare Agency, we are committed to providing compassionate and high-quality care to our clients. We strive to create a supportive environment that caters to their physical, spiritual, and emotional needs.

Why Join Us:

We offer a supportive work environment where your contributions are valued. We provide competitive benefits and the opportunity to grow professionally in the healthcare industry.

Benefits:

• 401(k) with matching contribution.
• Employee assistance program.
• Paid legal holidays.
• Opportunities for professional development.

Position Overview:

As an Office Manager/Scheduling Coordinator, you will play a crucial role in coordinating caregiver schedules, maintaining attendance records, and optimizing operational efficiency. This position requires a motivated individual who is highly organized, intuitive, and capable of working both independently and collaboratively.

Responsibilities:

• Coordinate caregiver placements to meet client needs effectively.
• Maintain and update monthly schedules for all services.
• Post and fill open shifts promptly and efficiently.
• Communicate regularly with staff regarding scheduling, availability, and assignments.
• Manage phone calls professionally and empathetically, ensuring excellent customer service.
• Document all scheduling activities accurately in our system.
• Assist in screening and selecting caregivers.
• Develop and implement strategies to enhance staff retention.
• Assist with compliance requirements for caregivers.
• Support HR functions, including Benefits, Credentialing, Compliance, and Orientation.
• Ensure adherence to federal and state employment regulations, including I-9 and Wage Theft Protection Act.
• Aid in the annual benefits open enrollment process.
• Maintain confidentiality and privacy with respect and dignity.
• Provide support to the team as needed.

Skills and Qualifications:

• Fluent in conversational Spanish.
• Previous experience in scheduling preferred.
• Strong customer service skills, particularly over the phone.
• Proficient in computer applications.
• Exceptional organizational abilities and attention to detail.
• Ability to thrive in a fast-paced environment and manage deadlines effectively.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Language:

• Spanish (Required)

Work Location:

In person