Branch Manager

Job Title Branch Manager 1 Department South Ukiah Branch Reports To Head of Retail Banking FLSA Status Exempt Salary Grade 21 Starting Range DOE Our starting range is based on scope and responsibilities of the position candidates work experience educationtraining key skills and internal peer equity We offer a competitive total rewards package including a wide range of medical dental vision financial and other benefits

SUMMARY

Are you a motivated and high performing individual who has strong customer service and organizational skills and a desire to work at a local business dedicated to meeting the financial needs of its customers validating the investment of its shareholders and investing its time money and expertise to support our communities throughout Lake and Mendocino Counties Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Branch Manager The Branch Manager focuses on building a team of professionals engaged and focused on establishing long term customer relationships by ensuring customer service excellence at all branch levels The ideal candidate has at least five years in branch operations including supervisory experience A successful person in this role is goal oriented; skilled at building strong collaborative relationships; enjoys coaching others to reach their full potential; has strong organizational and time management skills; and thrives in a dynamic evolving work environment Savings Bank is excited to add to our team of individuals seeking to fulfill the Banks vision of Investing in the future as your local independent bank committed to the prosperity of our communities employees and shareholders.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

• Fosters a culture where employees work together to Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act and Encourage the Heart
• Drives a superior customer experience across all channels analyzing service metrics and ensuring Customer Service Standards meet or exceed expectations
• Models and upholds the Banks Principles and Professional Standards
• Recruits manages and develops staff in areas of responsibility writes performance evaluations and provides appropriate training development and coaching as needed
• Maintains comprehensive knowledge of branch operations technologies delivery channels and the full suite of consumer and business products and services
• Manages high value customer relationships with a personalized proactive approach consistently going above and beyond
• Provides guidance and oversight on complex transactions electronic banking and lending processes
• Balances customer regulatory and operational priorities by establishing clear expectations resolving escalated issues monitoring results and holding staff accountable
• Leads change management efforts by implementing new procedures or methodologies ensuring team understanding and adherence measuring results and reinforcing performance expectations
• Identifies operational inefficiencies and service gaps; develops solutions; and advises management on process improvements risk mitigation and strategic initiatives to optimize branch performance
• Represents the Bank in community events and initiatives that strengthen customer relationships enhance the Banks presence and support business growth
• Serve as an active member of the following CommitteesBank Leadership TeamOther duties as assigned

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree GED
• Five years branch operations experience
• Three years supervisory experience

PREFERENCES

• Associate degree in a related field
• Experience with Horizon Core Banking Platform
• Consumer Lending Experience
• English Spanish Bilingual skills

JOB COMPETENCIES

• Customer Focus Ensures customer service excellence to internal and external customers; addressing long term customer needs and identifying approaches to meet those needs
• Fostering Communication Communicates complex issues in a clear credible manner; secures support for ideas and initiatives through high impact communication
• Teamwork Balances team and individual responsibilities; listens attentively to others views; gives and sincerely accepts feedback; helps the team stay focused on key objectives and prioritizes the teams success
• Creativity & Innovation Provides expert insight to issues; identifies new approaches; nurtures creativity and encourages challenges to conventional approaches
• Achievement Orientation Creates an environment that encourages others to generate and implement approaches to improve results
• Initiative Acts on opportunities to improve organizational outcomes and team performance; and perseveres in seeking solutions to complex problems
• Ensuring Accountability Holds self and others accountable; supports a culture where taking responsibility is valued and achievements are recognized rewarded and celebrated
• Leading Change Enhances understanding of and commitment to change by involving those affected by it; establishes the need to change in clear and compelling arguments; and gives recognition to team members involved in improvements
• Career Development & Coaching Provides opportunities for development activities to encourage high performance; promotes a supportive environment for team members to learn; and supports a culture of continuous learning and development

POSITION BENEFITS

• Competitive market based pay
• Comprehensive insurance benefits package including medical dental vision and more401k plan with maximum 6 employer match
• Profit Sharing plan
• Generous paid time off plans
• Employee Health and Wellness program
• Community volunteer opportunities
• Career development and training opportunities

EQUAL EMPLOYMENT OPPORTUNITY

Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit qualifications and abilities Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of age race religion color sex national origin sexual orientation gender identity protected veteran disability or any other status protected by law

PHYSICAL & MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions This position is set in a branch environment The position is generally regarded as light work Exerting up to 20 pounds of force occasionally andor up to 10 pounds of force frequently andor a negligible amount of force constantly to lift carry push pull or otherwise move objects including the human body While performing the duties of this job the employee may be required to alternately stand walk sit reach with arms talk or hear and use hands to write type and handle or feel objects tools or controls The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading Some driving may be required Employee must possess the ability to read write perform basic math functions understand basic communication and instructions carry out instructions complete basic problem solving and analyzing of information and make independent decisions within scope of responsibility Unless a Branch employee has a disability which prevents them from standing for even a short period of time Branch employees are asked to stand when assisting customers in the lobby or at the teller line or POD At remodeled offices andor where ENGAGE has been implemented this also means standing in the lobbies ready to approach customers as they enter Staff trained in new accounts will assist customers at a desk When there are no customers needing assistance employees can sit in chill zone chairs guest chairs stools at the Tech Bar if applicable or at ADA work areas if applicable A post offer physical is not required for this position