Branch Manager

Location: Tyler, TX
Job Type: Full-Time
Employment Type: Exempt
Work Schedule: On-site / In-office
Compensation: annual base salary plus quarterly incentives

About The Opportunity

One of our clients is seeking an experienced Branch Manager to oversee the operations, sales, consumer lending, and staff of a branch location in Tyler, TX. The ideal candidate will have a strong background in retail banking and consumer lending , combined with proven experience managing branch employees and branch operations. This is a hands-on leadership position where the Branch Manager is responsible not only for branch performance and staff management, but also for consumer lending and loan processing activities. The position requires 45+ hours per week , occasional travel, and regular participation in networking and after-hours community events.

Key Responsibilities

• Direct and administer the day-to-day operational activities of the branch.
• Manage branch services, branch sales, consumer lending, and loan processing functions.
• Lead, coach, develop, and supervise branch employees.
• Manage a team of approximately 4-6 employees.
• Establish branch goals and hold employees accountable for achieving performance objectives.
• Monitor branch performance against established goals and budgets.
• Develop and monitor departmental budgets.
• Ensure established policies, procedures, and regulatory requirements are followed.
• Provide members and prospective members with professional and responsive service.
• Perform and oversee consumer lending and loan processing activities.
• Manage tellers and consumer lending personnel.
• Recruit, train, coach, and develop branch employees.
• Identify employee training needs and implement appropriate development plans.
• Conduct performance evaluations and establish individual employee goals.
• Address performance issues and implement corrective action when necessary.
• Maintain adequate staffing levels and help control employee turnover.
• Analyze branch performance and operational reports and take corrective action when needed.
• Ensure compliance with applicable banking, credit union, and regulatory requirements.
• Maintain knowledge of BSA policies and procedures and identify/report suspicious activity when applicable.
• Ensure the branch is prepared for audits and examinations and address findings appropriately.
• Promote products and services and identify opportunities to increase member relationships.
• Support strategic objectives and initiatives established by the organization.
• Conduct branch meetings and communicate policy, procedural, and organizational updates.
• Assist employees and members as needed.
• Manage special projects and other administrative responsibilities as assigned.
• Represent the organization professionally within the local community.

Required Qualifications

• Minimum 2 years of retail banking and consumer lending experience.
• Minimum 2 years of staff management experience.
• Proven experience managing a bank or credit union branch.
• Experience managing branch operations, employees, and performance.
• Strong consumer lending and loan processing knowledge.
• Thorough understanding of banking or credit union products and services.
• Understanding of applicable banking, lending, legal, and regulatory requirements.
• Knowledge of branch policies, procedures, and daily operations.
• Strong leadership and employee-management capabilities.
• Ability to establish goals, delegate responsibilities, motivate employees, and hold teams accountable.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Proficiency with Adobe PDF.
• Professional appearance and demeanor.
• Strong organizational and time-management skills.
• Ability to work effectively in stressful, high-pressure situations.

Preferred Qualifications

• Experience with a small to mid-sized credit union or community bank.
• Previous experience managing a full-service branch rather than serving solely as a teller supervisor, key holder, or assistant-level supervisor.
• Experience overseeing both consumer lending and teller/branch operations.
• Two-year college degree or equivalent specialized education/training.

Additional Requirements

• Ability to work 45+ hours per week.
• Ability to work fully on-site/in-office.
• Willingness to participate in occasional travel and regular networking or after-hours events.
• Strong integrity, discretion, diplomacy, and professionalism.
• Excellent attention to detail and ability to manage multiple priorities.
• Minimum typing speed of 40 WPM.
• Minimum data-entry speed of 6,500 KPH.

Leadership & Culture

The organization values humility, servant-heart leadership, excellence, teamwork, accountability, honest communication, and continuous improvement . The Branch Manager will be expected to create a positive environment where employees are supported, developed, held accountable, and encouraged to contribute ideas that improve service and organizational performance.