Branch Manager

Job Purpose

The Branch Manager is responsible for the overall performance of the branch, including leading team members, managing the branch P&L, driving new loan growth, managing the current loan portfolio, marketing, maintaining current business partnerships, and developing new strategic partners. The Branch Manager will perform in accordance with RMC’s Mission, Vision, and Shared Values.

Benefits

• Competitive pay
• Eligible for a monthly bonus
• Promotion opportunities
• Full‑time team members have access to medical, dental, vision, and 401(k) benefits

Duties and Responsibilities

• Manages and inspires team members to perform to their full potential, thus driving branch profitability
• Exercises independent judgment in making decisions affecting employees and branch work within company policy guidelines and District Supervisor oversight
• Acts as subject matter expert on personal loan products to present loan solutions to current and potential customers
• Creates and maintains branch operations solvency by controlling assets, extending credit appropriately, and following up with past‑due customers
• Establishes and builds customer relationships through exceptional service
• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness, and efficiency by training and correcting errors
• Trains and develops employees regarding current and new branch operations, company policies, procedures, and applicable laws
• Works with recruiting and district supervisors to address branch staffing needs
• Cultivates new relationships with local retail businesses
• Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints, and train business partners in company policies and procedures
• Oversees the following duties:
  • Approves and closes loans, as necessary
  • Works with past‑due customers by developing a resolution plan
  • Delegates all collection activity daily and follows up to ensure completion
  • Processes insurance claims for customers and maintains proper records and reports
  • Places telephone calls and sends collection material to past‑due customers, as needed
  • Accepts and posts payments
  • Processes and reviews loan documentation
  • Answers telephone calls, as needed
  • Completes month‑end reporting
  • Approves branch expenses
  • Signs checks for branch expenses, loans, and money remittances
  • Approves all supply requisitions
  • Verifies cash by balancing drawers and maintaining cash count records
• Other duties as assigned by leadership

Minimum Qualifications

• High School Diploma or Equivalent
• 2 years of management experience or completion of required Management Trainee program
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage
• Must pass drug screen, criminal, and credit background checks

Preferred Qualifications

• 1+ years of Consumer Finance experience
• College degree a plus
• Willingness to relocate for career advancement

Critical Competencies

• Passion for customer service
• Excellent written and verbal communication skills
• Customer‑service oriented and approachable to a broad spectrum of people, including external customers, branch colleagues, and corporate co‑workers
• Thrives in a pay‑for‑performance environment
• Proven ability to multi‑task
• High degree of integrity
• Confidence
• Sales mentality
• Adaptable to an ever‑changing environment
• Desire for career advancement
• Problem‑solving skills
• Empowers others
• Emotional intelligence
• Conflict‑management skills

Working Conditions

This position works in an office providing consumer loan products in person and over the phone. Occasionally requires driving in personal vehicle. The Branch Manager typically works more than 40 hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage‑hour law, which means that it is not eligible for overtime pay.

Equal Opportunity Employer

Regional is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law. This policy applies to all phases of the employment process and relationship, including recruitment, selection, compensation, benefits, professional development, promotions, transfers, social and recreational programs, layoff, and termination. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy.