Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Bank organization, you will be based in Surfside, Florida. Bilingual Spanish Preferred .

Job Profile

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manage and lead priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development. Execute relationship management activities with new and/or existing consumer and business clients to grow sales, revenue, and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values. Lead and coach a high‑performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco‑system partnerships, and promotes employee engagement and positive consumer/business experiences.
• Through discovery conversations both proactive and reactive, identify and implement client solutions and collaborate with internal business partners in a timely manner. Effectively execute on contact management strategy through utilization of available tools and resources, including routine outbound phone calls and in‑person meetings. Regularly meet with internal business partners to communicate and review business results and pipeline management. May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities. Has foundational understanding of balance sheet and income statement.
• Lead, coach, and execute a proactive and differentiated client experience. Coach the team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Lead effective problem resolution, making banking easy for customers. Connect all of PNC, delivering a seamless customer experience in an omni‑channel environment.
• Lead the employee experience. Build a high‑performing team through the attraction, onboarding, coaching and development of branch team members. Make talent development a priority for all branch team members. Ensure employees achieve performance and activity expectations through effective and ongoing performance management. Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational and business risk. Exercise leadership, authority and sound decision‑making to mitigate sales practice risk. Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and expect our employees to be customer focused and skilled at managing risk — assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented.

Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management.

Work Experience: Roles at this level typically require a university/college degree, with 3+ years of industry‑relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education: Bachelor’s degree.

Certifications: None Required.

Licenses: Candidates considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. For details, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Include “accommodation request” in the subject line and your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide necessary reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.